Return Policy

30-Day Money-Back Guarantee for Any Reason


Undamaged products may be returned for a full refund for any reason within 30 days of the date the item was delivered to the designated shipping address.

Once the returned item arrives back in our warehouse for inspection, the refund process will begin.

● Returns must include all accessories

● Items must include original packaging

● For non-quality related warranty claims, buyer is responsible for shipping costs

● For non-quality related warranty claims, Hieha refunds the cost of the product itself

● Returns may be rejected if items do not meet the above requirements.


Refunds (if applicable)

Once your return is received and inspected, we will email you a notification of receipt.

We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.(usually within 5 business day)


Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund, please contact us at support@hieha.shop